Skip to main content
8x8 Support

Calls Do Not Complete When Call Forwarding is Set on Phone


When call forwarding to an extension is set on the desk phone using the extension number, calls do not complete through VOD and do not ring on the receiving end.

Applies To

  • Virtual Office Desktop
  • IP Phones


Log out of Virtual Office Desktop, configure forwarding on the VOD or use full DID to forward instead of the extension number.


The issue is still under investigation. However, we believe this may be caused by no audio source being set in VOD.

  • Was this article helpful?