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8x8 Support

How to Forward Calls On Poly VVX 500

Objective

Forwarding calls on Poly VX 500 phones. 

Applies To

  • Poly VVX 500
  • Call Forwarding

Procedure

Note-Icon.png Note: It is highly recommended you set up forwarding for your extension via the online Account Manager or through one of the 8x8 Work applications.

Enable Local Call Forwarding on Phone (Not Recommended)

Note-Icon.png Note: Any forwarding rules set on the phone itself have the potential to be lost in the event of a hardware reset, as well as conflict with rules set in Virtual Office applications.
  1. From Home view, tap Settings > Features > Forward.
  2. Tap the forwarding type to enable.
  3. Type a forwarding number.
  4. Tap Enable.
Note-Icon.png Time Saver: From the Lines view, tap Forward. Then tap the forwarding type to enable or disable. (To see Lines view, from Home view, press the Home button once.)

Disable Local Call Forwarding on Phone

  1. From Home view, tap Settings > Features > Forward.
  2. Tap the forwarding type to disable.
  3. Tap Disable.
Note-Icon.png Time Saver: From the Lines view, tap Forward. Then tap the forwarding type to enable or disable. (To see Lines view, from Home view, press the Home button once.)

Forward Incoming Calls on a Per-Call Basis

  1. As the phone rings, tap Forward.
  2. Enter the forwarding number.
  3. Tap Forward again.

Download the Poly VVX 500 Quick User Guide.

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