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8x8 Support

How to Fix Bluetooth After GTM Configuration Push for VVX600

Symptom

Bluetooth radio fails to enable on Poly VVX 600 after GTM configuration push.

Applies To

  • Poly VVX 600 on firmware version 5.4.4 or 5.4.5

Resolution

1. Restore the phone to factory settings.
2. Provision phone to 8x8.
3. Enable Bluetooth.

Cause

The phones lose Bluetooth capabilities due to a firmware bug.

 

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