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8x8 Support

Poly Sidecar or Expansion Module Continuously Reboots

Symptom

After connecting a Poly Sidecar or Expansion Module to the physical device, the sidecar boots up continuously. The desk phone is connected and working properly, yet the sidecar does not come up with the lines configured in Account Manager or Admin Console. Rebooting the desk phone and sidecar does not fix the issue.

Applies To

  • Account Manager
  • Admin Console
  • Poly desk phones
  • Sidecar or Expansion Module

Resolution

Replace the desk phone the sidecar is connected to, as the AUX port might be faulty.

Cause

This is due to a faulty or defective AUX port on the desk phone.

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