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8x8 Support

Poly VVX No Ringtone

Symptom

Poly VVX phone has no audible ringtone

Applies To

  • Poly VVX series

Resolution

  1. Verify that volume is turned on by pressing the volume up + button on the bottom of phone.
  2. Verify the ringtone is not silent. From Home, Select Settings > Basic > Ring Type then set the ringtone to any option other than silent.
  3. Verify the Audible Ringer is Speaker then from Home, Select Settings > Basic > Preferences > Audible Ringer and set the option to Speaker.

Cause

Volume is set to go to wrong or not-in-use output.

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