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8x8 Support

Polycom Phone Still Shows Previous User Information after Updating Profile


Previous user information is still showing on the Polycom phone after updating the profile in Account Manager/Configuration Manager.

Applies To

  • Polycom Phones
  • User Profiles


Update Profile Using the Web GUI 

  1. Access the Web GUI from your Web Browser.
  2. Click Simple Setup.
  3. Click the + to expand SIP Line Identification.Capture.PNG
  4. Edit Display Name and Label.
  5. Click Save.

Update the Profile Manually

  1. Go to Menu/Home.
  2. Select Settings.
  3. Click Advance Settings > Administration Settings.
  4. Click on Line Configuration.
  5. Click on Line 1.
  6. Edit Display Name and Label.
  7. Click Ok.
  8. Click Back/Exit twice then click Save Configuration.


The display name or label is stuck on the physical phone.

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