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Polycom Phone Asks for Login Upon Booting

After booting your Polycom device, you may see a login screen that prevents you from activating the device. Learn why this happens and how to resolve it here.


Upon booting up your Polycom, you see a login screen and cannot activate the device.

Applies To

Polycom VVX, SoundPoint, and RealPresence Trio


  1. On a computer on the same network as the phone, browse to the phone’s IP address.
  2. Log in as Admin and enter the administrator password.
  3. Navigate to Simple Setup.
  4. Open the Base Profile section.
  5. Under Base Profile, select Generic.
  6. Click Save.
  7. Allow the phone several minutes to reboot.
  8. When the phone is back online, verify the login screen is gone.
  9. Continue on to activate your phone.


Certain Polycom models are Lync or Skype for Business enabled (Polycom RealPresence Trio models with part numbers -018 and -019). These models require a Generic Base Profile to be set before they can successfully activate.

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