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8x8 Support

How to upgrade firmware on Polycom VVX D230 DECT IP Phone

Objective

How to upgrade the firmware on Polycom VVX D230 DECT IP Phone via Web GUI

Applies To

  • BYOP - Polycom VVX D230 DECT IP Phone.
Caution-Icon.png

This process is for BYOP (Bring Your Own Phone) this does not apply to 8x8 purchased phones.  To ensure the BYOP meets the minimum firmware requirement follow the instructions below.

Procedure

You can update the firmware for your handset from the native web page. The firmware file must be stored locally on a computer that you can access with a web browser. To acquire the IP Address of the unit via any paired Handset, on the Handset main menu, go to Settings > Basestation Info under IP Address:”.

Use the IP address and type in any browser tab: http:// followed by the IP address .com which will bring you to the web interface of that base.

In the Web interface:

Before logging into the WEB GUI, please down load the latest 8x8 supported version (7.1.1.8557) from the Polycom Support webpage

  1.  Select the System Management > Device Update menu on the side panel of the web page.
  2.  Click the Browse button in the Firmware Update section of the page. In a file browser window, select the firmware file you saved from Polycoms website.
  3.  Click the Update button to start the upgrade process.
  4. The process takes about upt o 2 minutes to complete.

Note: Don’t disconnect the power from the device during this procedure. If the new firmware is upgraded successfully, the device reboots automatically to start running the new firmware. Otherwise, the web page shows an error message explaining why the upgrade failed.

Possible error messages..PNG

 

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