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8x8 Support

Manually Provision a Poly Edge B Series Phone

Objective Edit section

Manual provisioning of Poly Edge B series phones for the 8x8 Work service.

Applies To Edit section

  • Poly Edge B10
  • Poly Edge B20
  • Poly Edge B30

Procedure Edit section

While provisioning of these phones can be done from the phone's physical interface, it's much easier to perform these steps from the phone's web browser user interface (GUI).

Note: If you need to reset your Poly Edge phone to its factory default settings, follow the steps in the Restore Factory Default Settings section first, and then provision your phone.

Provisioning Edit section

First, you'll need to obtain the local (internal network) IP address of your phone:

  1. Connect the phone to your local network and power it up.
  2. Once the phone boots up, press the following: Home Button > and navigate to Settings (gear icon).
  3. While in the setting menu, take note of the Network IP address. You will need this IP address to configure the 8x8 Provisioning Server.

Next, you'll configure your provisioning parameters:

  1. In your computer's web browser (on the same local network as your phone), enter the following line into the browser Address bar, using the IP address of the phone:
Important-Icon.png Important: If the device is in a factory reset state (or inactive state), you will need to log into the phone using http:// and not https://
  1. http://[IP ADDRESS]
  2. Example: http://192.168.0.10
  3. In the login page:
    1. Enter admin as the username.
    2. Enter the admin password you will already have set earlier, and click Sign In.
      • If the device is already set to factory default, the password will also be admin.
      • If you don't know the password and need to reset the phone to factory defaults, follow the instructions below in Restore Factory Default Settings and then return to this Provisioning section to continue.

Capture1.JPG

  1. Click System Management > Auto Provisioning.

  1. In the ITSP provisioning section, untick the ConfigURL default box to allow editing and type or paste the following URL exactly as it is shown, below:
    • https://obicfg.8x8.com/polyedge/server.cfg;https://obicfg.8x8.com/polyedge/${mac}.cfg;https://obicfg.8x8.com/polyedge/${mac}-cust.cfg
  2. Click Submit, then click OK to confirm your changes in the popup prompt. The phone should automatically reboot. If it does not reboot after a few minutes then reboot the phone manually.
Important-Icon.png

IMPORTANT: Your phone may reboot several more times over the next few minutes. If it does this, then your firmware is being updated, and you should not unplug or reboot the phone until it has stopped rebooting for a few minutes.

Once the phone has finished rebooting, you should see a button marked as Inactive in the upper-left of the phone's display

  1. To make the phone functional on your 8x8 service, you'll need to activate it. To do this, perform one of the following:
    • Use the phone's activation code:
      1. Press the Inactive button on the phone's display
      2. When prompted, enter the activation code provided in the phone user's 8x8 user profile in 8x8 Admin Console. The phone will restart automatically, and should come back online momentarily with the phone's extension buttons displayed.
    • Apply the phone's MAC address:
      1. In 8x8 Admin Console, find and edit the phone user's 8x8 user profile to which the phone will be assigned (this profile is required, even if the device is to be used as a conference room phone).
      2. Scroll down to and click on Voice Basic Settings to expand that section.
      3. In Activate Device by, click Input MAC address and enter the device's 12-character MAC address. The MAC address can be found on a sticker on the underside of the phone, may contain letters and numbers, and is not case-sensitive in Admin Console.
      4. Reboot the phone. It should come back online momentarily with the phone's extension buttons displayed.
Important-Icon.png

IMPORTANT: When the phone comes back online, the message Software update in progress may appear at the top of the screen, and the Inactive button will appear again. Your phone may remain non-active for 5-10 minutes, and then reboot several times over the next few minutes.

If it does this, then your phone's firmware is being updated, and you should not unplug or reboot the phone until it has stopped rebooting for a few minutes.

On the phone's display, you will now see the extension number and name (or partial 8x8 user ID) of the assigned user. At this point, the phone can be used normally.

Restore To Factory Default Settings

If needed, you can reset the Poly Edge phone to its factory default settings:

  1. In your computer's web browser (on the same local network as your phone), enter the following line into the browser Address bar, using the IP address of the phone:
    • http://[IP ADDRESS]
    • Example: http://192.168.0.10
  2. On the login page:
    1. Enter admin as the username.
    2. Enter the admin password you will already have set earlier, and click Sign In.
      • If the device is already set to factory default, the password will also be admin and will need to be changed.
      • Navigate to System Management -> Device Update -> Reset Configuration -> Reset

The phone should now reboot. From this point, you can perform the provisioning steps documented above.

Additional Information

The following features are not supported on the Poly Edge B Series range of phones

  • Line Key Configuration
  • Paging
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