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How do I factory reset a Polycom VVX through the web GUI?
8x8 Support

How do I factory reset a Polycom VVX through the web GUI?

Objective

How to factory reset a Polycom phone if you have access to the web GUI for the phone.

Applies To

  • Polycom VVX Phones

Procedure

  1. Find the IP address for the phone.
    1. From Home/Menu select Settings.
    2. Select Status.
    3. Select Network.
    4. Select TCP/IP Parameters.
  2. Log in to the web interface.
    1. Enter the ip address on a web browser preceded by https:// (e.g. https://192.168.1.10).
    2. Use the login credentials (admin - mac password).
  3. Perform the factory reset: Navigate to Utilities > Phone Backup and Restore > Global Settings > Restore.

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