How do I factory reset a Polycom VVX through the web GUI?

Objective

How to factory reset a Polycom phone if you have access to the web GUI for the phone.

Applies To

• Polycom VVX Phones

Procedure

1. Find the IP address for the phone.
   1. From Home/Menu select Settings.
   2. Select Status.
   3. Select Network.
   4. Select TCP/IP Parameters.
   5. Note the IP address displayed here.
2. Log in to the web interface.
   1. Enter the ip address on a web browser preceded by https:// (e.g. https://192.168.1.10).
   2. Use the login credentials (admin - mac password).
3. Perform the factory reset: Navigate to Utilities > Phone Backup and Restore > Global Settings > Restore.