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How to Provision a Polycom Phone Manually
8x8 Support

How to Provision a Polycom Phone Manually



To manually provision a Polycom phone using the phone's web GUI.

Applies To

  • Polycom Phones


Before You Begin!

Make sure the phone is on a supported firmware version. VVX phones on firmware lower than 4.1.6, and SoundPoint IP phones on firmware lower than 4.0.8 will not come online and will display Line Unregistered when provisioned to 8x8. These devices will need to have the firmware upgraded.

These steps are generally intended for reusing Polycom phones with 8x8 service. You can reuse existing Polycom phones with 8x8 service as long as they are a supported model with a valid factory-installed device certificate.

It's crucial that Polycom certificates are factory-installed and not added later. Self-signed certificates are not supported. 8x8 supports only the Polycom phone models listed here. If you are not sure which phone model you have, please check the underside of the phone. The model number is listed on the label on the bottom of the phone.

Accommodation of devices not purchased from or originally provisioned for service by 8x8 is on a commercially reasonable effort basis. These devices are not guaranteed to be supported on 8x8 service.

Check for Device Certificate

In order to work with 8x8 phone service, your Polycom phone must have a valid factory-installed security certificate, also known as a device certificate. Self-signed certificates are not supported. Follow these steps to determine whether a valid factory-installed Device Certificate is present on your phone.

  1. On the phone, press the Menu key, and scroll to Status.
  2. Select Status.
  3. Next, select Platform.
  4. Select the Phone option.
  5. Read the displayed message.
    • If the message says Device Certificate: Factory Installed, your phone is supported on 8x8 service
    • If the message says Device Certificate: Not InstalledDevice Certificate: Invalid, or if there is no device certificate message at all, then the phone is not supported on 8x8 service

Configure the Phone

After checking the device certificate, you can move on to configuring the phone.

Factory Reset and Provisioning On The Physical Phone

Reset Phone to Factory Defaults 

  1. On the phone, press the Menu key.
  2. Select the Settings option.
  3. Select the Advanced option.
  4. Enter the password 456 and press the Enter softkey.

    If 456 does not work, please see this article on how to obtain the phone's Administrator Password.

  5. Select Admin Settings.
  6. Select Restore to Defaults.
  7. Select Reset to Factory.

Provision Phone into Production 

  1. Check the phone's firmware version by going to Menu > Status > Platform > Application > Main. You will need to reference this information in Step 7.
  2. Power cycle the phone.
  3. Quickly press the Setup/Settings softkey as soon as it appears.
  4. Enter password 456.
  5. Select Provisioning Server (Server Menu on old firmware).
  6. Change Server Type to HTTPS.
  7. Change Server Address to the correct address for your phone (depending on firmware version):
  8. Exit Server Menu.
  9. Select the SNTP Address.
  10. Enter:
  11. Select Exit, then select Save & Reboot.
  12. Allow several minutes for the phone to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your phone.

WebGUI Method

Reset Phone to Factory Defaults Through the Phone's Web GUI

The device web interface (GUI) allows you to make changes to the phone's settings via a web browser on your computer, which can often be more convenient than on the phone screen itself. You must ensure that:

  • The phone is plugged into the network
  • The computer is on the same network as the phone
  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address (https://<IP address of phone).
  2. Log in as Admin and enter the phone's MAC password.

    Device information and MAC password can be found in Account Manager and 8x8 Admin Console.

  3. Navigate to Utilities > Phone Backup & Restore.
  4. Click the small + to open the Global Settings options.
  5. Click Restore to reset the phone to factory default settings.
  6. Wait for phone to reboot.
    • Note: After the phone has been reset to factory default settings, the administrator password will have changed to 456.

Manually Provision Phone into Production

  1. In a web browser on a computer on the same network as the phone, browse to the phone's IP address.
  2. Log in as admin and enter the password 456.
  3. Navigate to Settings > Provisioning Server.
  4. From the Server Type drop-down, select HTTPS.
  5. In the Server Address field, enter the 8x8 Polycom Provisioning Server address:
  6. Click Save.
  7. Navigate to Preferences.
  8. Click Date and time > SNTP Server
  9. Select the address from the dropdown menu.
  10. Click Save.
  11. Allow several minutes for the phone to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your phone.

Updating Firmware under 4.0

Polycom phones on firmware below 4.0 need to be manually pointed to Polycom to update before provisioning to 8x8

Connect to the Polycom Public Provisioning Server

  1. Obtain your phone's administrator password.
  2. Reboot the phone (from Home/Menu, select Settings > Basic > Restart).
  3. While the phone is booting up, press the Cancel soft key. 
  4. Press Setup 
  5. Enter your phone's password (default is 456), then press OK.
  6. Scroll down to and select Provisioning Server Menu.
  7. On Server Type, press Edit.
  8. Scroll left arrow key until HTTP is selected, then press OK.
  9. On Server Address, press Edit.
  10. Enter the appropriate server address for your phone model.
    • SoundPoint IP Desk phones:
    • SoundPoint IP Speaker phones:
    • VVX models:

10. After following these steps, refer to the steps above to provision through the webGUI.

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