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8x8 Support

How to Use the Polycom Provisioning Tool

You must download the Polycom Provisioning Tool software on your Windows computer on the same LAN as IP phones. Learn more here.

The 8x8 Polycom Provisioning Tool allows you to easily re-provision third-party Polycom IP phones in bulk for use on 8x8 service. This procedure requires manually resetting phones to factory defaults. Please consult your device's documentation to complete this step. If you are provisioning a single Polycom IP phone, see Reusing Polycom Phones with 8x8 Service.


  • A computer running Windows.
  • Polycom IP phones with firmware UC 4.0 or higher.


  1. Plug the phones into your network.
  2. On a Windows computer on the same LAN as the IP phones, download the Polycom Provisioning Tool software.
  3. Run the application.
  4. Manually factory reset phones and reboot.

If the provisioning is successful, the IP phone details will appear in the application display. After rebooting, the phones should point to 8x8.

Note-Icon.png Note: After the phones have been factory reset, the password for the phones returns to the factory default password. For more information, see What is the administrator password for my phone or adapter?

Download the Polycom Provisioning Tool here.

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