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8x8 Support

Polycom VVX Hookswitch Mode Setting Reverts After the Reboot

Symptom

Polycom VVX Hookswitch Mode setting reverts after the reboot which happens when a setting is saved (Settings, Basic, Preferences, Headset).

Applies To

  • Polycom VVX 300, 301, 400, 410
  • Polycom Firmware (version 5.9.1.0615)
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Note: Possibly affects other Polycom VVX devices also

Resolution

As a workaround the firmware can be downgraded by 8x8 to an earlier version which is not affected.

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