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8x8 Support

LDAP Access Inconsistent on Yealink T46X for Non-US Users

Symptom

LDAP Access Inconsistent shows on Yealink T46X phones for EU or AUS users.

Applies To

  • Yealink T46X Phones
  • EU Users
  • AUS Users

Resolution

  1. Log in to the web GUI of the Yealink phone.
  2. Select Directory.
  3. Select LDAP.
  4. From the Enable LDAP drop-down, select Disabled.
  5. Select Confirm.
    T46x.PNG

Cause

Yealink T46X phones come with LDAP enabled by default, which sends an error if LDAP is not configured locally in select regions (EU, AUS).

Additional Information

This issue should not impact US users. It is primarily seen with EU or AUS users.

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