Skip to main content
8x8 Support

Phone Tab Is Empty in Yealink W52P Interface

Important-Icon.png Note: This product has reached end of life and may no longer be suppored by 8x8.

Symptom

Unable to enter the provisioning URL on upgrade section of phone tab because the page is blank.

Blank Phone tab

Applies To

  • Yealink W52P GUI (January 2019) or newer

Resolution

After logging in, if URL in address bar of browser is:

https://<base_IP>/servlet?p=phone-preference&q=load

Change to:

https://<base_IP>/servlet?p=phone-upgrade&q=load