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Phone Tab Is Empty in Yealink W52P Interface
8x8 Support

Phone Tab Is Empty in Yealink W52P Interface

Symptom

Unable to enter provisioning url on upgrade section of phone tab because the page is blank.

Blank Phone tab

Applies To

Yealink W52P GUI (January 2019) or newer

Resolution

After logging in, if URL in address bar of browser is:

https://<base_IP>/servlet?p=phone-preference&q=load

Change to:

https://<base_IP>/servlet?p=phone-upgrade&q=load