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8x8 Support

8x8 Express FAQ

8x8 Express Overview 

  • 8x8 Express is a 100% self-implemented service offering that is part of the X Series set of services.

  • 8x8 Express customers can manage your settings and can add new licenses and devices when logged into the Manager Express admin portal: https://express.8x8.com 

  • Need help setting your account? No problem! Self-help content is located at https://support.8x8.com/express

  • Need further assistance? Free self-paced modules are available at https://www.8x8.com/university

FAQ

What features and services are included with 8x8 Express? 

  • Unlimited domestic calling.
    *The US version supports unmetered calling to numbers in the US and Canada. The UK version supports unmetered calling to standard-rate landline and mobile numbers in the UK
    *International dialing beyond this is NOT included and MAY NOT be enabled.

  • HD Voice Quality

  • Voicemail, Click-to-Dial, and Music on Hold

  • One Ring Group

  • One Auto Attendant

  • Mobile and Desktop Apps

  • Business SMS and Texting (US variant only)

  • One-on-one and Team Messaging

  • G Suite and Office 365/Outlook Integrations

  • Audio and Video Conferencing (up to 100 participants per meeting with unlimited duration)  

  • 8x8 Manager Express admin portal

  • Service Cloud Community portal for billing and online shopping only (temporary)

Note-Icon.png

8x8 Express Services are sold as packaged above.

To add, modify, or upgrade features and services, please contact 8x8 Sales.

Note-Icon.png

UK Express: While the UK Express plan doesn't include the dial plans below, they are available for purchase by upgrading your plan. Please contact 8x8 Sales for additional information.

 

+4437

+4470

+447924

+447624

+44843

+44844

+44845

+44847

+44871 (added subsequently)

+44870

+44872

+44873

+449

Can customers use a personal email address to sign up for 8x8 Express? 

No. They must use a work email address. Gmail, Yahoo, Hotmail, etc., will not be accepted by the sign up form.

Can 8x8 Express customers port numbers into 8x8? 

Yes.

Is 8x8 Express available globally? 

8x8 Express is only available in the US and the UK at this time.

What kind of contract do 8x8 Express customers have? Edit section

8x8 Express customers are on a month-to-month contract. The first month of service is free.

How does an 8x8 Express customer sign up for service? 

The 8x8 Express sign up page is found here.

What is 8x8 Manager Express? Edit section

8x8 Manager Express is the administrative portal for 8x8 Express admins. This is where they set up users, configure extensions, activate devices, set up call flow, etc. It is similar to the 8x8 Admin Console for X Series, but with fewer features.

Do 8x8 Express customers have access to 8x8 Meet? Edit section

Yes. 8x8 Express customers have the 8x8 Meet service.

What kind of Implementation is available for 8x8 Express customers? Edit section

8x8 Express is entirely self-service. There is no assisted implementation included or access to live support.

Is there a limit on how many lines can be purchased through the 8x8 Express self-service portal? Edit section

There is no limit on how many lines of service an 8x8 Express customer can purchase through the self-service portal.

Can 8x8 Express customers upgrade to X Series? Edit section

If an 8x8 Express customer wants to upgrade to X Series, they should contact sales.

What is the cancellation process for 8x8 Express customers? Edit section

8x8 Express customers have a self-cancel button built-in, which will initiate the cancellation process automatically in Service Cloud. No ETFs will be collected as these customers are month-to-month.

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