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8x8 Support

Updating Credit Card and Viewing Billing Statements in 8x8 Express

Objective

Updating the Credit Card on file, and viewing Statements.

Applies To

  • 8x8 Express

Procedure

First, log in to your Express account:

  1. Go to https://www.8x8.com.

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  1. Click on Login and go to Express Put in User name or the email address you used to sign up.
    • If you forgot your password, click on Forgot? to go through the password reset process.

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After you are successfully logged in:

  1. Go to Account information > Modify Payment Information.

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Here you can click Add Payment Method:

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Here you can also see current payment methods assigned to your account, and remove any item.

  • Exception: There must be at least one payment method on the account.

You also can change a payment to be the Primary, which will be used for upcoming payments.

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  1. Billing statements may be viewed in Account information > Billing Statements:

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The Start Date is actually the usage month, so a December Start Date is for December usage, which appears on your January statement.

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  1. Click on View to bring up a statement in PDF file format:

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  1. Click on Upcoming statement to see your next Month's statement. Note that this is without taxes and fees, and only shows monthly service charges.

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  1. And last, click Account information > View Orders or Purchase licenses & devices see orders and or purchase more line items.

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