Skip to main content
Account Already Exists Error Occurs in 8x8 Express
8x8 Support

Account Already Exists Error Occurs in 8x8 Express

Symptom

When attempting to register for an 8x8 Express account, you receive an error that reads, "An account for this domain already exists. Please log in to continue."

Applies To

  • 8x8 Express

Resolution

Return to the login page and enter your 8x8 Express account credentials.

Cause

Only one account can be registered per domain. A user from the your organization has already registered for an 8x8 Express account.

  • Was this article helpful?