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8x8 Express: Can't Validate Address
8x8 Support

8x8 Express: Can't Validate Address

Symptom

During the signup process, users will need to enter their business address for e911 validation. If we are unable to validate the address that was entered, you will receive the follow you error message: "Can't Validate Address."

Applies To

  • 8x8 Express

Resolution

  1. Ensure that the address you entered is correct and try again.
  2. If you still receive the error message, contact 8x8 Sales by calling 1-866-879-8647. Press option 1, then option 2.

Cause

There are a few potential reasons for the error message:

  • Address that was entered was incorrect to such a degree that potential match could not be found.
  • A temporary error in the verification system.

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