Did Not Receive the Order Confirmation Email in 8x8 Express

Symptom

After completing the signup process for 8x8 Express, you never received the order confirmation email.

Applies To

• 8x8 Express

Resolution

1. Check the spam folder in your email.
2. After checking your spam folder and you still have no confirmation email, allow up to thirty minutes for email delivery.

Causes

• Email was sent to spam folder.
• Possible delay in outgoing email.
• Possible issue with account creation on 8x8's side.