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8x8 Express: Please Use Your Work Email Address
8x8 Support

8x8 Express: Please Use Your Work Email Address

Symptom

When attempting to register for an 8x8 Express account, you receive an error that reads, "Please use your work email address."

work email field.png

Applies To

  • 8x8 Express

Resolution

Enter a valid, unique, work domain email address.

Cause

For 8x8 Express, it is required that users provide a unique email domain to complete the account signup process. Using the image above as an example, jsnow@gmail.com is not accepted by the form because Gmail domain is used. This is the case for all generic email domains such as Gmail, Hotmail, Yahoo, and Outlook. However, if Jon had provided an email address of Jsnow@winterfell.com it would have been accepted because the domain @winterfell.com is unique to his company. 

Additional Information

What if I don't have a work email address?

At this time, we are requiring all potential 8x8 Express customers to have a valid work email address to complete the signup process. We apologize for any inconvenience.

How can we help you?

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