Work Email Registration Error Messages Appear in 8x8 Express

Symptom

When attempting to register for an 8x8 Express account, you receive an error that reads, "Please use your work email address."

Applies To

• 8x8 Express

Resolution

Enter a valid, unique, work domain email address.

Cause

For 8x8 Express, it is required that users provide a unique email domain to complete the account signup process. Generic email domains such as Hotmail and Outlook are not accepted. 

Additional Information

What if I don't have a work email address?

At this time, we are requiring all potential 8x8 Express customers to have a valid work email address to complete the signup process. We apologize for any inconvenience.