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How to Configure Linksys Router for VoIP Service in 8x8 Express
8x8 Support

How to Configure Linksys Router for VoIP Service in 8x8 Express

To configure your Linksys Router, first log in to your router, then navigate to the Security section. Read more for the full steps to configure your router.

Objective

Configure Linksys Router for 8x8 Service

Applies To

All Linksys EA Series routers

Procedure

  1. Obtain the username and password for the Linksys router.
    • Default Credentials: 
      • Username: admin 
      • Password: admin
    • Default Gateway: 192.168.1.1
  2. After logging in, navigate to Security.
    Linksys Security.PNG
  3. Click Security and then disable SPI (Stateful Packet Inspection).
    Linksys SPI.PNG
  4. By Default SIP ALG is disabled on these device, but it should be confirmed.
  5. Navigate to Connectivity.
    linksys connectivity.PNG
  6. After Connectivity is opened up, click Administration and ensure SIP is disabled.
    Linksys Connectivity ALG.PNG

Known Issues

  • Linksys EA Series devices have issues with NAT functionality when multiple phones are on the network. This will cause problems with misrouting of calls, device connectivity, and dropped calls. This is specific to lines without SRTP enabled. This behavior has been observed on all firmware revisions higher than 1.1.7.180968.
  • For lines without SRTP enabled, setting the local SIP ports to unique port assignments will mitigate this issue, but it is not a long term solution.
  • These devices will work fine with only one phone.

 

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