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Callers Are Unable to Leave Voicemail Messages with 8x8 Express
8x8 Support

Callers Are Unable to Leave Voicemail Messages with 8x8 Express

Symptom

Callers to an extension cannot leave a voicemail message.

Applies To

  • IP Phones
  • Inbound Calls
  • Voicemail

Resolution

Turn off Announce Only mode.

  1. From the phone, access voicemail options.
    • From your own extension, dial 555.
    • From another in-network extension, dial 500.
    • From an outside number, dial your own phone number. During the greeting, press #.
  2. Press 6 to toggle Announce Only Mode off or on (listen to audio prompt for confirmation).
  3. Press 9 or hang up.

A handy one-page guide to 8x8 Voicemail can be downloaded here, 8x8 Voicemail Quick Reference Guide.

Cause

Announce Only Mode is turned on.