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8x8 Support

How to Enable Wi-Fi on Polycom VVX Phones with 8x8 Express

Objective

Enable Wi-Fi support for supported Poly VVX Phones using Poly Wi-Fi network Adapter (previously known as OBiWi-Fi5G or Obihai Technology Wireless Adapter).

Applies To

  • Poly VVX phones running UC 5.8 Firmware with OBiWi-Fi5G USB dongle. Models include:
    • VVX 250
    • VVX 350
    • VVX 450
    • VVX 401
    • VVX 501
    • VVX 601

OBiWiFi5G.pngOBiWiFi.PNG

Procedure

Enable Wireless Network Connectivity

You can enable wireless connectivity for your USB-enabled VVX phone using the Poly Wi-Fi wireless network adapter.

VVX phones use 2.4GHz or 5GHz default radio bands.

Important-Icon.png

Prerequisite: 

  • Device firmware needs to be updated to version 5.9.4: Here
  • Before setting up a wireless network, make sure that you connect the VVX phone to its power adapter.
  1. Insert the Poly Wi-Fi wireless network adapter into the USB port of your VVX phone.
  2. Go to Settings Basic Wi-Fi.
  3. Select Wi-Fi, then select On.
  4. Select Yes to reboot the phone.

After the phone reboots, Wi-Fi is enabled.

The phone scans for wireless networks and lists any that are available. If the phone does not automatically scan, select Scan to manually initiate a Wi-Fi network scan.

Note-Icon.png Note: The administrator can configure the regulatory domain for your location and radio frequency bands on which the wireless network operates. If not configured, the phone uses the Global regulatory domain and 2.4 GHz and 5 GHz default radio bands.

Connect to a Secured Wireless Network

Poly UC software supports different wireless network security profiles like Personal and Enterprise modes for better security. You can select a PSK or an enterprise-based security option to connect your VVX phone to a secured wireless network.

  1. Go to Settings Basic Wi-Fi.
  2. Do one of the following:
    • For a WPA(2)-PSK network: enter the Password.
    • For a WPA2-enterprise network: enter User ID and Password.
  3.  Select Connect.

The phone connects to the Wi-Fi network and displays the Wi-Fi connection status on the Menu and Home screens. 

Supported Enterprise Security Modes:

  • EAP-PEAP/MSCHApv2,
  • EAP-FAST 
  • EAP-TLS
Note-Icon.png Note: Your administrator sets the appropriate EAP method to connect to an enterprise-based network.

Disconnect from a Wireless Network

  1. Go to Settings Basic Wi-Fi.
  2. Select the connected wireless network SSID from the list.
  3. Select Disconnect.

Limitations

  • Firmware 5.8.0.13337 will show the Wi-Fi option under Settings > Basic > Wi-Fi even if no dongle is installed.
  • Enabling Wi-Fi automatically disables the LAN (Ethernet) port. 
  • You cannot use Wireless and Wired connections simultaneously to connect your VVX phones to the network.
  • WEP is not supported.
  • No Video calls or IPv6
  • New VVX250, VVX350 or VVX450 cannot use USB Headset concurrently at present
  • Some Poly VVX phones will have Bluetooth capability but always require the USB dongle to actually connect to Wi-Fi networks.