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How to Access Voicemail from Phone with 8x8 Express
8x8 Support

How to Access Voicemail from Phone with 8x8 Express


8x8 Voicemail services allow you to keep your business running smoothly when you are unable to answer a call. This article covers the available features of 8x8 Voicemail and how to use them. For quick reference, you can download a handy one-page guide to 8x8 Voicemail here.

Did you know that you can access voicemail with the Virtual Office Mobile app for iOS and Android?

Accessing Voicemail from Your Phone

  • From your own extension: Dial 555.
  • From another in-network extension: Dial 500.
  • To return to the main menu at any time, press *.

Note: Access to voicemail from an outside (non-8x8) line is restricted for your security. A workaround to allow this is to create an Auto Attendant (Account Manager | Virtual Office Configuration Manager) for your own number or another number in your system with an option that points to extension 500.

Managing Messages (New, Old, and Group Messages)

  • To listen to messages, at the main menu, press 1.
  • To save a message, during or after review, press 2.
  • To delete a message, during or after review, press 3.

Recording or Changing Greeting

  • To access greeting options, at the main menu, press 2.
  • Review, Record, and Delete greeting options include: first and last name, internal, external, lunchtime, after hours, meeting, weekend, and vacation.

Changing User Preference

  • To change user preferences, at the main menu, press 3.
  • User preference options include: password, call waiting, busy handling, no answer handling, Internet outage routing, and email notification.

Call Forwarding

  • To access call forwarding rules, at the main menu, press 4.
  • You can listen to, set, and delete forwarding rules.

Set Specific Greeting

  • To set a specific greeting, at the main menu, press 5.
  • Set any greeting you have recorded as the current greeting.

To enable or disable announcement-only mode

  • At the main menu, press 6.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.