Skip to main content
8x8 Express: How do I resubmit a failed port request?
8x8 Support

8x8 Express: How do I resubmit a failed port request?

Objective

Resubmitting a failed porting request in manager express

Applies To

  • 8x8 Manager Express

Procedure

  1. Log in to 8x8 Manager Express.
  2. From the left menu, click Port Numbers. Here you can view the status of port requests.
  3. Locate the number ports that say Failed 
  4. Click on the i to get more information on why the port failed
    clipboard_e69e1b9f77a65ebf51da050893b044ebf.png
  5. If the port fails due to incorrect information, pending service orders or inactive service, please contact your former provider for more information 
    • If the port fails for and the failure reason isn't clear, please contact our number transfer support team at 
      1-877-500-8799 available 5:30 a.m. to 2:00 p.m. PST, Monday-Friday.
  6. Once you're sure the reason for error is resolved, select the 3 dots on the right side, and choose, resubmit porting request
  7. Review the Pre-Check page in the Porting Wizard and click Continue.
  8. On the Basic Information page, update the required information if the port failure reason indicates
    1. Authorized First Name
    2. Authorized Last Name
    3. Address (Note: If you do not have an address set in the system, click Add New Address.)
  9. Click Continue.
  10. On the Select Numbers page, select your current service provider.
  11. If the port failed for billing telephone number, update that now.
  12. If the port failed for incorrect account number or pin, update that now
  13. Click Continue.
  14. Review the terms and conditions in the Letter of Authorization.
  15. Click I Agree.
  16. You will receive an email confirmation of your request.
  • Was this article helpful?