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8x8 Express: How do I create user profiles?
8x8 Support

8x8 Express: How do I create user profiles?

Objective

Creating user profiles in 8x8 Express.

Applies To

  • 8x8 Express

Procedure

  1. Log in to 8x8 Manager Express.
  2. Click Users and phones.
    2019-07-15 09_07_15-Manager Express.png
  3. Click Add user or phone.
    2019-07-15 09_10_58-Manager Express.png
    Note: If you do not have any available licenses, you will not be able to add additional users. You will either need to add more by going to the 8x8 Store, or delete existing users to free up licenses.
  4. Fill out all of the required fields under the Account Detail section.
    2019-07-15 09_48_47-Manager Express.png

    Note: Click the toggle to automatically add this new user to your call handling team.

  5. If the user is using a desk phone, select the type of device they are using. Then activate the device by the MAC address or the activation code. The MAC address can be found on the bottom of the phone.
    2019-07-15 09_50_55-Manager Express.png
  6. By default, the system will assign an extension number, and a local number that matches your business number's area code. If both of these fit your needs, you can proceed to step 7.
    1. If you want to change the number, click Change.
      2019-07-15 09_51_58-Manager Express.png
    2. Enter the desired area code and then select the number you like.
      2019-07-15 10_09_03-Manager Express.png
    3. Click Confirm.
  7. Click Save.
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