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Joining Virtual Meeting Using Phone for Audio Fails in 8x8 Express
8x8 Support

Joining Virtual Meeting Using Phone for Audio Fails in 8x8 Express

Symptom

Attempt to join a virtual meeting using the phone as an audio option and getting call failed message.

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Applies To

  • Virtual Office Desktop 6.2 and below 

Resolution

Make sure audio call back to external numbers is enabled.

call_failed2.png

Cause

If the setting is set to disable, participants can only join by dialing into the specified phone number in the virtual meeting invitation notification message.