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8x8 Express: Enabling Softphone-Only Mode on Virtual Office Desktop
8x8 Support

8x8 Express: Enabling Softphone-Only Mode on Virtual Office Desktop

Objective

Enabling softphone-only mode for Virtual Office Desktop.

Applies To

Virtual Office Desktop

Procedure

To better integrate with applications that provide contact directories with messaging and presence visibility, you have the option of using the softphone-only mode of the Virtual Office Desktop app. If you company uses both 8x8 Virtual Office and an existing communications service, you can request the softphone-only mode of the Virtual Office desktop app, and retain the call management capabilities of the application.

It is recommended you contact 8x8 Support for assistance with enabling softphone-only mode.

Enabling Softphone-Only Mode in VOD

  1. Download this config.xml file. Extract the config.xml file from the .zip file.
  2. On your PC, navigate to c:\Program Files (x86)\8x8 Virtual Office\8x8 - Virtual Office.
  3. Move or copy and paste the new config.xml file into the above directory, replacing the config.xml file that is currently located in that directory.
  4. Launch the Virtual Office Desktop application.

Additional Information

See the Virtual Office Desktop web guide for more information on Softphone-Only Mode.

 

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