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Multiple Call Handling Issues Using Headphone Controls in 8x8 Express
8x8 Support

Multiple Call Handling Issues Using Headphone Controls in 8x8 Express

Are Virtual Office calls disconnecting while handing calls with headphones? Do not use your headset to control more than one call at a time. Learn more.

Symptom

When using a headset to control calls in Virtual Office Desktop (pressing the headset button to answer and hang up), after putting a call on hold to make another call, then hanging up the second call, the headset audio turns off. Meanwhile, the Virtual Office application has already reactivated the first call, so pressing the call control button to reactivate the headset also hangs up that call.

Applies To

Virtual Office Desktop

Resolution

Use Application Call Controls

For best results, do not use your headset to control more than one Virtual Office call at a time. Otherwise, if a call is put on hold to take a second call, and that second call disconnects, the first call will also be disconnected.

Instead, if you are already on a call and need to transfer or handle another incoming call, use the VO Desktop application controls or your deskphone.