Skip to main content
8x8 Express: No Notification of Incoming Call in Virtual Office Desktop
8x8 Support

8x8 Express: No Notification of Incoming Call in Virtual Office Desktop

Symptom

User is logged in Virtual Office Desktop. An incoming call comes in, but Virtual Office Desktop does not give any notifications of incoming call.

Applies To

Virtual Office Desktop

Resolution

In Virtual Office Desktop, switch "Call Using" to "Computer."

Cause

Virtual Office Desktop may have the "Call Using" setting set to desk phone or a different number, in which case VOD will not give a notification of an incoming call though the desk phone (or other configured number) would ring.