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8x8 Support

8x8 Express: How to Hide or Unhide Chat in 8x8 Work Desktop

Objective

Hide or unhide a chat message in Work for Desktop.

eye.png Tip:
The below steps can be used to hide or unhide a Room as well!

Applies To

  • Work for Desktop

Procedure

Hide a Conversation

  1. Log in to Work for Desktop.
  2. Select the chat message icon.
  3. Select the 3 dots for the chat you would like to hide.
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  4. Select the Hide Conversation option.
    Screen Shot 2019-08-02 at 12.33.04 PM.png
  5. You will have the option to hide multiple chats if needed by selecting the check box next to each chat. Select the Hide button at the bottom.
    clipboard_e5a0dfa8da1a867c3261d8393cd9bca78.png

The chat is now hidden when selecting the chat section of Work for Desktop.

Unhide a Conversation

  1. Select the create message icon at the bottom of the chat section.
    clipboard_e0f73e3ceb3addcef7947c836c8476b7c.png
  2. Select the Message icon.
    clipboard_e7cd533f9ce2d21becdaae267f788f7e3.png
  3. Search or scroll the list of users and select the user you wish to unhide the conversation for.
    clipboard_ec540fdd4aae37b6ef67e35d7ce650ff5.png
  4. This will re-open your conversation with the user and they will reappear in the chat section of Work for Desktop.

 

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