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8x8 Express: One-Way Audio on Virtual Office Mobile
8x8 Support

8x8 Express: One-Way Audio on Virtual Office Mobile

Symptom

When a call is answered using Virtual Office Mobile (VOM) for Apple iOS 7 on an iPhone, iPad, or iPod Touch, the user can hear the caller, but the caller cannot hear the user.

Applies To

  • Virtual Office Mobile
  • iOS 7 and later

Resolution

  1. Open device Settings.
  2. Go to Privacy.
  3. Go to Microphone.
  4. Turn on the microphone for Virtual Office (swipe to turn the switch green).

Cause

The likely cause of this issue is that microphone access for the Virtual Office Mobile app is disabled. This can occur as a result of app updates, iOS system updates, phone reset, or simple user error.

 

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