Skip to main content
Unable to Delete Chat History in Virtual Office Mobile
8x8 Support

Unable to Delete Chat History in Virtual Office Mobile

You can't delete chat history in the new chat experience in Virtual Office Mobile 7.2 because it is enterprise-focused and doesn't have the option. Learn more.

Symptom

You are unable to delete chat history.

Applies To

Virtual Office Mobile 7.2

Cause

This is by design. The New Chat Experience in VOM 7.2 is more enterprise-focused and does not have a delete chat history option. A future version will have options to help you achieve “0-inbox” and correct mistakes.

Additional Information

For more information, see the FAQ on the New Chat Experience.