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How to Set Forwarding Rules in 8x8 Work for Desktop in 8x8 Express
8x8 Support

How to Set Forwarding Rules in 8x8 Work for Desktop in 8x8 Express



Set forwarding rules for calls in Work for Desktop.

Applies To

  • Work for Desktop
  • Work for Mobile


Beginning with Work for Desktop 7.9, the 8x8 Account Settings app is a mandatory download to configure/adjust the settings below for Non-X Series users. To download this app, click here.

Forwarding rules for all calls directed to your own extension can be set within Work for Desktop and Work for Mobile.

To set forwarding rules for your extension through Work for Desktop, navigate to the application’s Settings, click on Account Settings, and open the options for Call Forwarding. From here, you can enable all calls to forward to a single destination, or you can create custom rules.

To create a custom forwarding rule, click + Add New Rule and review the various options. When you are ready to set your rule, click Save. When you are done creating rules, click Save once more in the Call Forwarding window within Settings. Your changes will be saved and you can exit Settings.


Disabling Call Forwarding

If you want to disable the forwarding rules you have created, you will need to return to Settings > Call Forwarding and uncheck the box next to the appropriate rule to disable it. Then click Save.

Note: Turning call forwarding off from the Work for Desktop panel will not disable custom call forwarding rules. You need to disable the particular rule under Settings > Call Forwarding to turn off that rule.

Additional Information

Be sure your forwarding rules do not conflict with any rules set in Account Manager, 8x8 Admin Console, or on your deskphone.


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