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No Incoming Call Notification in Virtual Office Desktop in 8x8 Express
8x8 Support

No Incoming Call Notification in Virtual Office Desktop in 8x8 Express

Symptom

The user is logged in Virtual Office Desktop. An incoming call comes in, but Virtual Office Desktop does not give any notifications of the incoming call.

Applies To

  • Virtual Office Desktop

Resolution

This issue is resolved in the latest version of Virtual Office Desktop.

Cause

In older versions of Virtual Office Desktop, if the Call Using setting was set to desk phone, the application would not provide an on-screen notification.