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8x8 Express: Virtual Office Mobile App for iOS Does Not Ring
8x8 Support

8x8 Express: Virtual Office Mobile App for iOS Does Not Ring

 

The Virtual Office Mobile app for iOS does not ring when the phone is on standby or if it is not in an active window. Learn how to resolve here.

Symptom

Work for Mobile app for iOS does not ring when the phone is on standby (or not in the active window).

Applies To

  • Work for Mobile
  • iOS/iPhone

Resolution

Enable Sounds in the Notification Center.

  1. Tap Settings.
  2. Tap Notifications.
  3. Scroll down and tap Work for Mobile.
  4. Ensure Allow Notifications is on (green).
  5. Ensure Sounds is on.
    iOS Notification Settings.PNG

Cause

Sound is not enabled for Work for Mobile in the Notifications options. This may also occur if you have switched your phone to Power Saving Mode, preventing the app from updating in the background.