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Unable To Receive Inbound Calls Notifications On 8x8 Work Mobile App
8x8 Support

Unable To Receive Inbound Calls Notifications On 8x8 Work Mobile App

 

Objective

Calls are not coming through to 8x8 Work mobile app 

Applies To

  • 8x8 Work for Mobile
  • Android Phones

Procedure

Login into 8x8 Work Mobile App

  1. Tap the profile image icon in the header to open your Profile screen.
  2. Ensure your Status is not set on DND
  3. Check Mute notification is not ON  which block incoming notifications temporarily. 
    clipboard_eb9bca115a30d032722b41abd836df7e5.png
  4. Ensure Business hours are scheduled as per user working hours as calls will not offer to the user if Business hours are set incorrectly 
    clipboard_ef3bba764ccb950df59db3621a30616f0.png
  5.  You can also turn off Business hours

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Additional Information:

You can check 8x8 Work Mobile app guide https://docs.8x8.com/8x8WebHelp/virt...et-started.htm

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