Call Queues on Fuze Mobile
Objective
Sign in or out of a call queue, or pause a call queue on the Fuze Mobile app.
Applies To
- Fuze Mobile
Procedure
If your organization uses Fuze Voice services for your call center, call center agents can access call queue features directly within Fuze Mobile.
Sign In to a Queue
You can sign in to individual queues, or you can sign in to all queues at once.
To sign in to queues:
- Tap the calling icon in the bottom menu.
- Tap the right arrow icon in the top Queues section to view your available queues.
- On the Queues screen (shown below) tap the Sign In button next to a queue to sign in to that queue.
- Tapping Search in the top right of this screen will allow you to search through all queues you are assigned to.
- To sign in to multiple queues at once, tap the Batch Sign In button, tap to select the desired queues, then tap the Sign in to X queues button.
- Select the device to Receive queue calls with.
- Once signed into the queue, your selected device will be displayed along with the number of Active agents in the queue.
Pausing In a Queue
To pause in all queues:
- Tap the Pause All button on the Queues screen, select your pause reason from the list, then tap the Pause All Queues button.
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To pause in a single queue:
- Tap the name of the queue, then tap the Pause button. Choose your pause reason, then tap the Pause X Queues button.
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To resume queue calls:
- On the Queues screen, tap the Resume All button, or tap an individual queue name then tap the Resume butto
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Signing Out of Queues
To sign out of all queues:
- On the Queues screen, tap the More button, then tap Sign out all queues.
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To sign out of a single queue:
- On the Queues screen, tap the queue name, then tap the Sign Out button.
Note: You can still view and access all queue information even when signed out.