Fuze Upgrade SKU Descriptions
Overview
Customers upgrading from Fuze unified communications platform to 8x8 unified communications platform are offered similar or better features and functionality to their current Fuze capabilities.
Modern communication experiences powering business agility The eXperience Communications Platform™ is the first and only XCaaS platform on the market. It empowers enterprises with modern communication experiences, eliminates organizational silos, boosts employee productivity, delights customers, and unifies data to reveal deeper insights for smarter decisions and a more agile business.
One integrated platform also enables a single integration framework to connect to productivity tools like Microsoft Teams and CRM apps with your communications across all functional areas, saving implementation time and maintenance dollars. Embeddable APIs enable low-code, no-code customized experiences, especially in the contact center with more robust omnichannel possibilities.
Applies To
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Fuze customers upgrading to 8x8 platform
SKU Description
XF-Pro, XF-International, XF-Global SKUs include the following features:
- Number Porting (self-service or managed)
- Auto Attendant (multi-level)
- Call Handling (Caller ID, Call Forwarding, Transfer, Park, Hunt Groups, Ring Groups)
- Call Queues
- Barge, Monitor and Whisper
- HD Secure Voice, Hot-desking
- Mobile and Desktop Apps
- Presence Detection
- Voicemail with Transcription
- Web-Browser Click-to-Call
- Cross-Platform Team Messaging
- HD Audio and Video Conferencing with Screen Sharing (500 Active Participants)
- Advanced moderator controls of audio and video meetings
- Out of the Box integrations with popular business apps
- 8x8 Voice for Microsoft Teams Add-on
- 130 Days UC Media Storage (unlimited capacity) for Meetings & UC Call Recording
- Unlimited Internet Fax
- 8x8 Frontdesk tailored experience for receptionists
- Call Activity Analytics
- Supervisor Analytics
- Enterprise-Grade Security
- Compliance and Certifications (GDPR, HIPAA, ISO27001, 9001 etc.)
Countries included in XF- Pro
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Account based in North America |
Account based in EMEA |
Account based in APAC |
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United States |
Belgium |
Italy |
Australia |
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Canada |
Czech Republic |
Norway |
New Zealand |
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Mexico |
Denmark |
Poland |
Japan |
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Finland |
South Africa |
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France |
Spain & Portugal |
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Germany |
Sweden |
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Greece |
Switzerland |
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Ireland |
United Kingdom |
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Israel |
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Standard Unmetered plan restrictions apply, including premium and shared cost numbers, satellite phones, CLI limitations, etc.
Countries included in XF- International
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North America |
EMEA |
APAC |
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United States |
Belgium |
Norway |
Australia |
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Canada |
Czech Republic |
Poland |
China |
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Mexico |
Denmark |
Portugal |
Hong Kong |
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Finland |
Romania |
India |
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France |
Russia (Landline) |
Indonesia |
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Germany |
Slovakia |
Japan |
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Greece |
South Africa |
Malaysia |
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Ireland |
Spain |
New Zealand |
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Israel |
Sweden |
Singapore |
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Italy |
Switzerland |
South Korea |
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Netherlands |
United Kingdom |
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Standard Unmetered plan restrictions apply, including premium and shared cost numbers, satellite phones, CLI limitations, etc.
Countries included in XF- Global
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Afghanistan |
Bulgaria |
Estonia |
Iraq |
Luxembourg |
Nigeria |
Serbia |
Turkey |
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Albania |
Cambodia |
Finland |
Ireland |
Macau |
Norway |
Singapore |
Turkmenistan |
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Angola |
Canada |
France |
Israel |
Malaysia |
Oman |
Slovakia |
Ukraine |
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Argentina |
Chile |
Germany |
Italy |
Malta |
Pakistan |
Slovenia |
United Arab Emirates |
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Armenia |
China |
Ghana |
Jamaica |
Mauritius |
Panama |
South Africa |
United Kingdom |
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Australia |
Colombia |
Greece |
Japan |
Mexico |
Paraguay |
South Korea |
United States |
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Austria |
Costa Rica |
Guatemala |
Jordan |
Moldova |
Peru |
Spain |
Uruguay |
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Azerbaijan |
Croatia |
Guinea |
Kazakhstan |
Mongolia |
Philippines |
Sri Lanka |
Uzbekistan |
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Bahamas, The |
Cyprus |
Honduras |
Kenya |
Mozambique |
Poland |
Sudan |
Venezuela |
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Bahrain |
Czech Republic |
Hong Kong |
Kuwait |
Myanmar |
Portugal |
Sweden |
Vietnam |
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Bangladesh |
Denmark |
Hungary |
Laos |
Namibia |
Puerto Rico |
Switzerland |
Yemen |
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Belgium |
Dominican Republic |
Iceland |
Latvia |
Nepal |
Qatar |
Taiwan |
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Bolivia |
Ecuador |
India |
Lebanon |
Netherlands |
Romania |
Tanzania |
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Botswana |
Egypt |
Indonesia |
Libya |
New Zealand |
Russia |
Thailand |
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Brazil |
El Salvador |
Iran |
Lithuania |
Nicaragua |
Saudi Arabia |
Trinidad and Tobago |
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Standard Unmetered plan restrictions apply, including premium and shared cost numbers, satellite phones, CLI limitations, etc