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8x8 Support

Setting Your Voicemail PIN


Set your voicemail PIN on the Voicemail Settings tab in the Fuze Customer Portal.

Applies To

  • Fuze Portal
  • Voicemail


  1. Log in to the Fuze Customer Portal.
    The Fuze Portal homepage is displayed.
  2. Click the Voicemail Settings tab.
    Fuze Voicemail PIN1.png
  3. On the Voicemail Settings tab, click Change PIN.
    Fuze Voicemail PIN2.png
    The Change Voicemail PIN window is displayed.
  4. Enter your new voicemail PIN in the box.
    Fuze Voicemail PIN3.png
  5. Click OK.

Note: Fuze accepts your PIN only if the following criteria are met:

  • Is at least 4 digits in length.
  • Does not contain repeating digits (i.e. 4444 or 555)
  • Does not contain sequential numbers (i.e. 1234 or 5678)
  • Does not duplicate numbers from your associated DID phone number.

For example, if the last 4 digits of your DID are 5489, your PIN cannot include some or all of those numbers in that specific sequence.

Additional Information

If you did not receive a welcome email with your PIN, we recommend contacting your IT administrator for assistance. If you are looking for information on accessing your voicemail menu, refer to Accessing Voicemail.

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