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8x8 Support

Signing in to Fuze

Objective

Logging in to Fuze Desktop or Fuze Web.

Applies To

  • Fuze Desktop
  • Fuze Web

Procedure

You can sign into Fuze Desktop or Fuze Web using your username and password. If you have forgotten your password, you can reset it from the Fuze welcome screen. If you are looking to change your Fuze password, we recommend contacting your IT administrator for assistance.

Fuze Desktop

  1. Retrieve your username and password. Check your email for a welcome email from Fuze that contains your username and password. If you have forgotten your username, you can retrieve it from the Fuze welcome screen. Contact your IT administrator if you did not receive a welcome email from Fuze.
  2. Open Fuze.
    • On a Windows® machine, double-click the Fuze icon on your desktop.
    • On a Mac, search the application list on your computer to find and open Fuze.
  3. On the login screen, enter your username.
  4. Click Next or press Enter.
  5. Enter your password.
  6. Click Sign In or press Enter.

Fuze Web

  1. Retrieve your username and password. Check your email for a welcome email from Fuze that contains your username and password. If you have forgotten your username, you can retrieve it from the Fuze welcome screen. Contact your IT administrator if you did not receive a welcome email from Fuze.
  2. Open Fuze.
    1. Connect to the internet.
    2. Open the latest version of the Google Chrome™ or Microsoft Edge™ browser.
    3. In the address bar, enter https://web.fuze.com.
    4. Press Enter.
  3. Enter your username.
  4. Click Next or press Enter.
  5. Enter your password.
  6. Click Sign In or press Enter.

Additional Information

Once you are signed into Fuze, you can place a call, join a meeting, and perform other actions. For additional information, please refer to Fuze Desktop and Fuze Web Overview.

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