What's new with Fuze Desktop and Web?
This article describes new features and improvements available in the latest versions of Fuze Desktop and Fuze Web.
Current supported versions of Fuze include 6.26, 6.23, and 6.22. If you are an IT administrator, you can visit the Hub to view your deployment settings. Depending on your company’s settings and your permissions, you may have some or all of the features described below.
For details about what's new with Fuze Mobile, click here.
March 2022
Fuze 6.26
Bug Fixes and Improvements
- Fixed an issue where call monitoring was not displaying properly for Supervisors
- Fixed an issue where Supervisors were unable to answer queue calls
- Fixed an issue where Agent & Supervisor sidebar was not updating properly
- Fixed an issue where the mini controller was not displaying call information
- Adjusted the look and feel of meeting icons
- Fixed an issue that caused a colon ":" to display in the call view and mini controller when receiving incoming calls from private numbers
- Fixed an issue where a user's preferred phone numbers were not displaying in Settings > Calls
- Fixed an issue that caused an incorrect error message to display when selecting Audio/Video HID settings in Fuze Desktop
- Fixed an issue that incorrectly placed calls to a contact's "work" number when dialing their "mobile" number using the dial pad
- Fixed an issue that incorrectly placed calls to a contact's "work" number when dialing their saved O365 or Salesforce contact number using the dial pad
- Made improvements to the user experience when placing E911 calls
- Fixed an issue causing inconsistencies when detaching queue details
- Improved UI for large meetings and webinars
December 2021
Fuze 6.23
Key Features
Set Your Current Locations (Fuze Desktop/Web)
- Users with services configured in the US and Canada can now add up to 20 personal locations in Fuze Desktop/Web and can set their current location using either personally-added locations or admin-created locations. Current location is primarily used for 911 emergency calls to ensure that Fuze provides emergency dispatchers with the most up-to-date location information available about a specific user during an emergency. Personally-added or admin-created locations will not change or affect service locations (the address on a user profile).
November 2021
Fuze 6.22
Key Features
- Enhanced Call Queue Management: As a Contact Center supervisor, you can now transfer a call from a queue you supervise to any queue within the same organization, even if it’s not supervised by you. Exclusive to Fuze Desktop and Fuze Web.
- Video background blur: Available on Fuze Web only, users can apply background blur to their video feed when joining meetings. The user may select their preferred background blur setting from within the dropdown available in the green room or by going to audio/video settings during a meeting.
October 2021
Fuze 6.21
Fuze Contact Center (Fuze Desktop, Web, Mobile)
Agent is recording notification - Supervisors can quickly see if one of their agents is recording a call or has momentarily paused a recording. This feature has been available on Fuze Desktop and Fuze Web and is now available on Fuze Mobile.
Additional Enhancements
- Audio message items now display their duration in chats and in the recents list (Fuze Mobile only).
- A message is now displayed in chat when more than one person is typing and/or recording audio (Fuze Mobile only).
- An alert is now displayed when initiating an audio recording during a call or meeting.
End of Support
- Support for Internet Explorer 11 has been discontinued. Users accessing Fuze from this browser will be automatically redirected to a legacy version.
- Support for iOS 13 has been discontinued. Fuze Mobile 6.20 will be the most recent version available for iOS devices running iOS 13.
September 2021
Fuze 6.20
Screen share from chat (Fuze Desktop, Web)
We are introducing the ability to quickly and easily screen share in a 1:1 chat conversation without starting a video call or a meeting. This feature was previously only available by request but will now be available by default for users on 6.20 or higher. Note that users must have meeting capabilities in order to initiate a screen share from chat. Also, starting a screen share is only available from Fuze Desktop and Web at this time. However, users can view the screen share on Fuze Mobile.
For more information and instructions, see Screen Sharing from Chat.
- Improved visibility of URL previews in chat messages without previewable images
- Improvements to the dialpad visual experience, including completely displaying users with long names
- Introduction of a detailed error message to assist users experiencing issues during account provisioning to properly understand and diagnose any technical problems
- Resolved an issue that incorrectly notified some users with stable network connections that their network connectivity was poor when joining meetings (Fuze Web only)
- Resolved an issue that prevented certain users from being able to turn on their camera during meetings (Fuze Web for Microsoft Edge only)
- Additional miscellaneous bug fixes, improvements, and refactoring
August 2021
Fuze 6.18
Fuze Desktop and Web
Audio (echo) and video improvements (Fuze Desktop, Mobile) - We have upgraded our calling and meeting technology stack with a new WebRTC library, resulting in the reduction of echo in calls and meetings, as well as general enhancements to improve audio and video quality.
Beta Screen share from chat (Fuze Desktop, Mobile, Web) - We are introducing the ability to quickly and easily screen share in a 1:1 chat conversation without starting a video call or a meeting. Note that users must have meeting capabilities in order to initiate a screen share from chat. Also, starting a screen share is only available from Fuze Desktop and Web at this time. However, users can view the screen share on Fuze Mobile.
June 2021
Fuze 6.16
Fuze Desktop and Web
Join third-party meetings (Fuze Desktop, Web, Mobile) - You can now join third-party meetings directly from your Fuze Meetings list. Once you have connected your calendar to Fuze, select any event from your Fuze Meetings list containing a meeting invitation for Zoom, Teams, Google Meet, GoToMeeting, or Webex to instantly launch that meeting link.
Fuze Contact Center
Queue call ringing status - call details (Fuze Desktop, Web) - We have improved the queue call ringing status experience by adding the caller ID and phone number of the caller. The queue call ringing status displays which agent is actively receiving a call from a queue. This information is available in the Queue Details, Your Agents, and Watch List views. We have also removed a restriction that previously prevented this information from displaying for agents signed into queues with their mobile peer.
Universal idle time across queues (Fuze Desktop, Web) - Previously, agent idle time was defined as the amount of time an agent was idle since that agent’s last interaction in a specific queue. This means that idle time was different for the same agent in multiple queues depending on which queue the supervisor was viewing. With the release of 6.16, agent idle time will synchronize across all queues, meaning that the shortest time an agent has been idle will display in each individual queue that the agent is assigned to. This update provides a more accurate picture of an agent’s activity level, especially if the agent is assigned to multiple queues*. This feature will be enabled by default for all new customers and will be enabled upon request for existing customers.
*For example, an agent is in two queues: a very busy queue in which an agent wrapped up a call five minutes ago and a very slow one in which an agent’s last call was three hours ago. Previously, a supervisor viewing the slow queue sees the agent as idle for three hours. With universal idle time, that supervisor would see that agent as idle for five minutes in both queues.
May 2021
Fuze Desktop, Web 6.15
Fuze 6.15 includes a number of performance improvements and bug fixes.
April 2021
Fuze 6.14
Fuze Desktop and Web
Immersive screen share (Fuze Desktop, Web) - We have introduced new options for video layouts in Fuze Meetings to make viewing screen share and shared content more immersive and customizable. New functionality includes:
- Hiding the top and bottom toolbars when the user’s mouse isn't moving
- New video layout drop-down menu located in the top toolbar
- New video layout options while viewing screen share, including a Speaker View and Side View
Fuze Contact Center
Your Agents view enhancements (Fuze Desktop, Web) - As we continue to improve the recently introduced Your Agents and Watch List experiences, we have introduced the following actions for both views:
- Search for agent by name
- Temporarily adjust agent priority on a specific queue
- Sign agent in/out or pause/resume agent across all queues
Queue calls ringing status (Fuze Desktop, Web) - Building on an enhancement that allows supervisors to see when specific agents are actively ringing in a call queue, supervisors can now also see which of the calls waiting are actively ringing agents, and therefore, which calls are most likely to be answered next.
March 2021
Fuze 6.13
Fuze Desktop and Web
Pickup group updates (Fuze Desktop, Web, Mobile) - You no longer need to be within close proximity of desk phones to participate in pickup groups. Now, delegate members in a pickup group can see, accept, and ignore incoming calls from Fuze Desktop, Mobile, or Web. To help members of a pickup group avoid unnecessary distractions, these notifications are disabled by default but can be enabled in Settings. Additionally, we have adjusted the timing of the delegate notifications to provide the intended recipient of a call with more time to answer the call before delegates are notified.
Fuze Contact Center
Your Agents view updates (Fuze Desktop/Web) - We have enhanced the Your Agents view with several new capabilities to align its functionality with the Queues view. Supervisors can now sign agents in/out of specific queues, pause/resume agents in specific queues, and monitor calls. Also, to build their watch list for the first time, supervisors can add agents directly to the blank watch list and continue to add agents directly from the Your Agents view.
February 2021
Fuze 6.12
Fuze Contact Center
Your agents - Previous releases of Fuze Contact Center have focused on giving supervisors visibility into queues and queue-related behaviors, but we know that supervisors also want to know how their agents are doing, regardless of what queue they are in. To that end, we are releasing two new ways to visualize contact center activity that allow supervisors to focus on their agents.
- Your Agents is a view that gives supervisors a holistic view of all activity from the agents who are members of any of the supervisor’s queues (including those agents’ activity in other queues)
- Watch List is a self-curated list of individuals from the Your Agents view such as a manager's direct reports, agents in training, or agents requiring more attention.
Fuze Desktop and Web
Fuze 6.12 includes improvements to audio quality during ad-hoc conference calls.
January 2021
Fuze 6.11
Fuze Desktop and Web
Reply to messages - You can now reply to specific messages, making it much easier to maintain context in a busy group conversation. Reply to includes a mention of the author of the original message, notifying the author that you are replying directly to something he or she has previously written. (This was supported for Fuze Mobile as of 6.8.)
Fuze Contact Center
Supervisor queue search - Supervisors will now have the ability to search for a specific queue from the Manage Queues view, complementing the agent search in queue details released with Fuze 6.9.
December 2020
Fuze 6.9
Fuze Desktop and Web
Fuze Desktop and Web 6.9 include several improvements and bug fixes. In this release, we have:
- Reduced the loading time and memory usage when users open Fuze Web for the first time
- Redesigned the meeting join flow on Fuze Web for participants who have denied Fuze access to their microphone but still need audio
- Improved the recognition of inbound caller IDs and local numbers
- Ensured that meeting audio switches automatically to newly connected headsets when using Fuze Web for Chrome
- Made other miscellaneous improvements and bug fixes
Fuze Contact Center
Fuze Desktop and Web 6.9 include several new Fuze Contact Center features, such as:
- Agent queue search - Agents now have the ability to search for queues from within their queue views.
- Supervisor agent search - Supervisors now have the ability to search for an agent from within their queue details views.
- Agent call ringing status - When agents logged in with Fuze Desktop or with their desk phones receive incoming calls from a queue, supervisors will see the agent’s status as ringing. When agents logged in with Fuze Mobile receive incoming calls from a queue, supervisors will see the agent’s status as on a call.
November 2020
Fuze 6.8
This version of Fuze Desktop and Web introduces the following enhancements and new features:
Prepend in caller ID - If your call flows include prepends (most commonly used to supplement caller information for shared line appearances), that information will now display correctly when receiving a call on Fuze Desktop and Web. This was supported for Fuze Mobile as of version 6.7.
Wider scroll bars - The scroll bars in the contacts list and chat window have been widened for easier navigation.
Fuze Contact Center
New supervisor alerts - In addition to the previously released alerts (SLA, average call wait, abandon call, active agents, agent idle time, and calls waiting), we have added three new alerts:
- Agent pause time
- Longest talk time
- Longest call wait time
Hold time - Total hold time will now be visible to supervisors within Fuze Contact Center.
October 2020
Fuze 6.7
This version of Fuze Desktop and Web introduces the following enhancements and new features:
Fuze Meetings
End Meeting for All confirmation - When meeting hosts or their delegates exit a Fuze Meeting and select the option to End Meeting for All, they will now be asked to confirm that decision. This helps to prevent the meeting participant from inadvertently ending the entire meeting for all participants when looking to leave the meeting.
Fuze Contact Center
Alerts - In addition to previously released alerts (SLA, average call wait, abandon call, and active agents), we’ve added two new alert types:
- Agent Idle Time
- Calls Waiting
Call monitoring for multiple calls - Supervisors can now select which call to monitor if an agent is able to manage more than one call at a time.
Queue call on hold - Supervisors can now see if a queue call is on hold from the Queue Details screen, along with the call duration.
Queue call recording visibility - Supervisors can now see if an agent’s queue call is currently recording.
August 2020
Fuze 6.6
This version of Fuze Desktop and Web introduces the following enhancements and new features:
- Alerts for Fuze Contact Center supervisors - Supervisors need to be aware of issues in their contact center as soon as they happen. To that end, supervisors can now configure color-coded (yellow/orange/red) alerts for queues and agent behaviors. The following alert types are available on a per-queue basis: SLA, abandoned call rates, average wait time, calls waiting, and active agents. Additional alerts will be available in subsequent releases.
- Font support for content sharing - We’ve added support for 20 new Google fonts for uploaded content to the content locker in Fuze Meetings. Documents and presentations will now display as expected.
Fuze 6.5
This version of Fuze Desktop and Web introduces a number of improvements and bug fixes, including:
- Fixing an issue that could cause meeting recordings to stop unexpectedly
- Resolving a conflict that could occur when two or more calls came in within the same second
- Re-engineering the processes that occur after a reconnect, thereby resolving an issue that could lead to poor performance temporarily
- Webinar email invitations will now display the local time zone of the host rather than UTC time
July 2020
Fuze 6.4
This version of Fuze Desktop and Web introduces the following new feature:
- Call monitoring updates - Supervisors can now listen, whisper, or join an agent call without the need to monitor in listen-only mode. Additionally, agents can now see if their supervisor has joined a call or is whispering, though they will never see if a supervisor is in listen-only mode.
June 2020
Fuze 6.3
This version of Fuze Desktop and Web introduces the following enhancements and new features:
- Microsoft Edge support - The full Fuze Web experience is now supported by Microsoft Edge on both Windows and Mac. In addition to users with Fuze accounts, external participants invited to meetings will also be able to join directly from Edge without having to download a client or copy a link into Chrome. Note: The current Chromium-based version of Microsoft Edge is supported, while the deprecated Microsoft Edge Legacy is not.
- Advanced call monitoring - Supervisors can coach and train agents directly in Fuze Contact Center with new advanced call monitoring features. Now, supervisors can listen, whisper, or join any call their agents take from the call queue.
- Long contact names - Users can now hover over a long contact name to display the full name. This is particularly useful when selecting a transfer target or searching for a contact.
- Keyboard shortcut update - The keyboard shortcut for starting a video call has changed to Ctrl+Shift+M (Windows) / Cmd+Shift+M (Mac) from Ctrl/Cmd+Shift+V. This change avoids a conflict with the commonly used ‘paste without formatting’ command.
May 2020
Fuze 6.2
Improved chat in Fuze Meeting - We’ve updated the look and feel of the chat box in a Fuze Meeting for an improved experience when you need to have a quick side conversation with one or more of the other attendees. Additionally, a new notification will alert you if someone you have been chatting with leaves the meeting. URLs sent via the Fuze Meeting chat are now clickable.
April 2020
Fuze 6.1
Updated agent view - Now that we've released a new queue supervisor view, we've taken the opportunity to bring some of those improvements to the agent view. It's easier than ever to see all of the information queue agents need in one screen, especially for members of multiple queues. The queue sign-in experience has also been simplified with a clearer device selection dropdown.
March 2020
Fuze 6.0
Fuze 6.0 introduces the following enhancements and new features:
- Reactions - See a message you like and want to respond in a way words can’t express? Now you can react to messages with emojis. Add a quick ‘thumbs up’, pile on to other reactions, or choose your own.
- New keyboard shortcuts - As part of our ongoing effort to make it easy to get your work done with Fuze, we’ve added keyboard shortcuts for some common actions. With simple commands, you can open the dial pad, start a call or video meeting, and leave a call or meeting.
- Chat integrations - When your applications work better together, you can get more work done. Now that you can build webhook-based integrations, you’ll be able to get notifications within Fuze when something important happens in another application - a support ticket gets created, a sales opportunity goes from ‘open’ to ‘at risk’, etc.
- Edit Queue Display Names - Members of queues will now see queue names displayed rather than queue keys. Since queue names are editable, while queue keys are not, this should make the administration of queues easier.
- Queue Pause improvements - Members of queues who have paused themselves can change the reason for pausing without having to resume and re-pause, which could result in immediate calls for agents in busy queues.
- Supervisor improvements - Fuze Contact Center supervisors can now view queue details and manage agents from within Fuze Desktop and Fuze Web. Supervisors can see real-time statistics related to queues and agents, cherry-pick or transfer a call from within a queue, and handle agent management functions such as sign in, sign out, pause, or resume agent in a queue.
To gain access to this functionality you will need to have a supervisor SKU (entitlement) and be added to the appropriate queues in the Call Flow Manager. Reach out to your admin for assistance.
February 2020
Fuze 5.16
Fuze 5.16 introduces the following new features for Desktop and Web:
MMS in Fuze Desktop, Web, and Mobile
Need to send an image to your coworker or client who’s not using Fuze? Communicate more easily with people outside of your organization by sending and receiving Multimedia Messaging Service messages (MMS - a standard way to send messages that include multimedia over a cellular network) from any Fuze application — Desktop, Web, or Mobile (currently available in North America only).
January 2020
Fuze 5.15
Fuze 5.15 introduces the following new features for Desktop and Web:
- Fuze Checkup audio section - We recently introduced Fuze Checkup to help you ensure that your network will reliably support calls and meetings. In this release, we’ve added an audio section to Fuze Checkup so that you can test your speakers and microphone ahead of your call or meeting.
- Recently used emojis - Sometimes, you need to find the perfect emoji to get your point across. In the latest version of Fuze, we made that easier by adding a Recent section to the emoji selector. This keeps your recently used emojis at your fingertips so that you don't have to hunt for your favorite emojis every time.
December 2019
Fuze 5.14
Fuze 5.14 introduces the following new features for Desktop and Web:
Native Windows 10 Notifications - On Fuze Desktop 5.14 and later, Fuze uses native Windows 10 notifications instead of Fuze-generated notifications. This means that you can use the full set of Windows settings to configure the look, behavior, timing, and style of your Fuze notifications.
Additionally, Fuze adheres to your Focus Assist rules so do not need to manually enabled Fuze's Do Not Disturb setting. Your Fuze notifications will be automatically suppressed by Focus Assist.
If you're not familiar with configuring your Windows notifications, see Take control of your notifications in the Windows action center on the Windows community to get started.
See Notification Settings for more details.
Sennheiser Headset Support
Fuze now supports the Sennheiser DW1 Pro ML (OfficeRunner) headset, including Human Interface Device (HID) features.
November 2019
Fuze 5.13
Fuze 5.13 introduces the following new features for Desktop and Web:
Call or Chat with a single click from Office Apps - If you are using Fuze Desktop for Windows with our Microsoft Office integration to show Fuze presence and contact information directly in native Microsoft Office apps like Outlook, you can now also start a Fuze call or jump to a Fuze chat conversation with a single click. Simply click any chat button, phone button, or phone number to seamlessly chat or call Fuze contacts. If you’re not already using the Windows integration, click here to learn more.
October 2019
Fuze 5.12.2
Fuze 5.12.2 replaces Fuze 5.12 and resolves the following issues:
- If you sign in to Fuze Desktop 5.12, an error message stating that voice calling may incorrectly appear.
- If you are on Fuze Desktop 5.11 or later and you place a call on hold, the Resume and Hang up buttons are reversed when you hover your mouse cursor over the Resume button. This has been reverted in 5.12.2.
Improved meetings technology and EOL
As part of our ongoing efforts to improve your experience with Fuze, we’re upgrading the technology that powers Fuze Meetings. The end result will be more stable, higher-quality meetings, including fewer issues with audio, video, screen sharing, or joining.
The new Fuze Meetings technology is only compatible with Fuze Desktop versions 5.6 and later. For these reasons, Fuze is declaring the end of life for Fuze Desktop 5.5 and all earlier versions as of December 31, 2019. See the EOL Announcement for Fuze Desktop Versions 5.5 and Earlier in Fuze Community for more details.
Fuze 5.12
Fuze 5.12 introduces the following new features for Desktop and Web:
Quiet mode is now displayed in Fuze Desktop - We recently introduced Quiet Mode in Fuze Mobile so you can silence all notifications (including calls) from Fuze during periods outside of their working hours or when they want to unplug. When you are in Quiet Mode, your Quiet Mode status is now displayed in Fuze Desktop and Fuze Web.
If you use macOS Catalina, read Screen sharing in Fuze on macOS Catalina.
Support for macOS Catalina 10.15
The latest version of macOS 10.15 (Catalina) was released on October 7 2019. Fuze Desktop now supports macOS 10.15. Some features introduced with macOS 10.15, such as Dark Mode, may not be supported.
Per our SLA, Fuze supports the three most recent versions of macOS. Fuze will no longer support macOS 10.11 (El Capitan) with the introduction of Fuze Desktop 5.14, planned for December 2019. Additionally, support for macOS 10.12 (Sierra) will end in early 2020. Consider upgrading to a more recent operating system such as macOS 10.13 (High Sierra).
September 2019
Fuze 5.11
Fuze 5.11 introduces the following new features for Desktop and Web:
Single Size Profile Pane - To optimize your ability to view details and interact with your colleagues, we’ve improved the Profile pane to remain the same size, no matter how large or small you make the Fuze Desktop window.
Phone Number Formatting - We have improved phone number formatting to display consistently throughout Fuze Desktop to improve how phone numbers appear to you and your users, based on location and local phone number conventions.
August 2019
Fuze 5.10
Fuze 5.10 introduces the following new features for Desktop and Web:
Fuze Checkup - Fuze helps you work from anywhere, but network quality and speed can vary greatly when you’re on the go. You can now use Fuze Checkup to ensure that your current setup can reliably support calls and meetings (and that your account is configured correctly to do so).
For more information about running and understanding the information provided by Fuze Checkup, see this article.
Additional Improvements
In addition to the enhancement described above, we've also improved the mini controller to show which line is ringing if you have more than one phone number (DID) configured in Fuze.
July 2019
Fuze 5.9
Fuze 5.9 introduces the following new features for Desktop and Web:
Simplified Audio Controls in Meetings - Running or participating in a meeting can be hectic. Configuring your audio shouldn’t be. To help make your meetings even easier, we’ve moved all of your audio settings into a single Audio menu, accessible directly on the Meeting toolbar. Everything you need to control your audio experience, including audio device selection, dial in and “call me” features, Audio on or off, and mic and speaker selection can now be accessed in this easy-to-use menu.
See Who’s Talking on Calls - The two most important parts of any call are hearing and being heard, but when multiple people are on a call it can be difficult to tell who is speaking. That’s why we’ve added visual indicators to highlight the current speaker in both the Fuze call screen, and the mini controller.
May 2019
Fuze 5.7
Fuze 5.7 introduces the following new features:
Easily access your audio devices on calls - If you’re multitasking and you don't have the Fuze window up while you’re on a call, we’ve made it easier than ever for you to change your audio device directly from the mini controller so that you do not need to navigate back to the Fuze app.
Text formatting in chat - Want to emphasize an important point or make it clearer when you’ve edited a message? Now you can! We’ve added text formatting, whether you’re chatting in Fuze Desktop and Web. Options include bold, italics, strikethrough, quoting, and preformatted/code. You can even use Markdown syntax to format your text.
April 2019
Fuze Desktop 5.6
Fuze Desktop 5.6 introduces the following new features:
Switch phones while on a call - You now have the ability to switch phones, if you need to step away from your desk after answering a call.
Simply ring all of your Fuze-enabled phones, such as Fuze Mobile on your smartphone, with the click of a button. Simply answer to continue the call.
Additional features in 5.6:
- Ability to disconnect an expired connected account
- Recent conversation history is now stored locally for quicker application launch
Fuze Desktop and Web 5.5
Fuze Desktop and Web 5.5 introduces the following new features:
Search your message history - We're excited to introduce the ability to search your entire message history from a new Messages tab on the Search screen! This much-anticipated feature allows you to find important details in past conversations simply by searching for keywords. You can even find messages from a specific person by typing your search term, then “from:”, then the person’s first name.
New in-app "Whats New" screen - This screen appears each time Fuze Desktop is updated to a new version and includes details about new and recently introduced features, with links to corresponding Help Center articles. You can also access the Whats New screen at any time by opening the help menu and selecting What's New.
February 2019
Fuze Web
This release of Fuze Web is a minor release that includes the following improvements:
- Enhanced the workflow for external meeting invitees (meeting guests that do not have a Guest account) that are joining via a non-Chrome web browser.
- External meeting invitees (meeting guests that do not have a Guest account) that are using Google Chrome to join via web.fuze.com can now allow Fuze to use the microphone and camera upon joining.
January 2019
Fuze Desktop 5.3.1
Fuze Desktop 5.3.1 is a minor release that includes the following improvements:
- Fuze no longer modifies the default value stored in the chat application registry key (Windowstm only).
- Incoming Caller Name is now displayed along with the DID on Poly devices for calls received from a Fuze Desktop caller using the click-to-call feature.
- Application-level stability enhancements and other improvements (including a more robust notification layer) to support the Fuze Desktop experience.
December 2018
Fuze Desktop 5.3
Fuze Desktop 5.3 introduces the following new features:
- Ability to look up all contacts from the directory service that is affiliated with Google or Office 365 accounts you connect to Fuze.
- Ability to schedule webinars in Fuze Desktop instead of on the Fuze website.
- Enhancements for uploading Microsoft OneDrive files in Chat conversations and Meetings.
- Support for sending links to Google Drive files in chat conversations.
- A variety of new and improved in-app quality notifications.
Fuze Web
We are excited to introduce the ability to make calls using Fuze Web!
You can now make and receive calls in Fuze Web using your computer audio or headset. The addition of calling in Fuze Web makes it a complete web experience that offers internal and external calling capabilities with zero downloads!
With the introduction of calling for Fuze Web, the following call-related features are introduced:
- Make and receive Fuze-to-Fuze calls.
- Make and receive external calls using a telephone number.
- Softphone support is extended to Linux and Chrome OS devices.
- While on a Fuze-to-Fuze call, you can add video or screen share.
- Video Calls now start like phone calls. A 'ringing' screen is displayed to call recipients.
- Contact Center agents can receive calls from their queues directly in Fuze Web.
Additional Notes
Forthcoming features in Fuze Web (currently available on Fuze Desktop) include:
- Create ad-hoc conference calls.
- Receive incoming call notifications if Fuze Web is not open.
- Use advanced headset controls.
- Use the floating mini controller while on calls.
November 2018
Fuze Desktop 5.2
Fuze Desktop 5.2 introduces the following new features:
- If your're on a Fuze-to-Fuze voice call, you can now promote your to a video call, or you can share your screen.
- When you start a meeting, Fuze now displays a ringing screen to people you invite to the meeting, similar to phone calls.
- When you're in a meeting, you can now search for people to invite, invite guests, external contacts, and/or rooms (if enabled), directly from the participants list.
- Connect your Microsoft OneDrive account to preview OneDrive document links while chatting on Fuze Desktop.