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8x8 Support

Switchboard User List Does Not Load

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As of April 5, 2022, Switchboard Pro will reach the End of Sale stage. For further information, please view the End of Sale article.

Symptom

After logging in to Switchboard, the right side of the page remains blank.

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Applies To

Switchboard Pro

Resolution

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Clearing your browser's cache and cookies may remove saved login information. Be sure to take note of any stored usernames and passwords in case they are cleared. 

Clear browser cache and cookies then close and re-launch your browser.

Cause

Cached objects are preventing the page from loading completely.

Additional Information

Launching Switchboard from the 8x8 Application Panel (instead of using a direct bookmark) can help avoid this behavior.

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