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8x8 Support

Voicemail Does Not Respond to Selections and Keeps Repeating Message


When trying to listen to a voicemail or change the greeting, the same message keeps repeating. 

Applies To

  • Voicemail


  1. Dial in to Voicemail.
  2. Press 3 on the dial pad to delete the message. 
  3. Hang up the phone and dial back in to Voicemail. 


The message that you are hearing is actually your voicemail message. After deleting the initial voicemail message, you should be able to access your voicemail without any issue.