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2020-03-13: 8x8 Customer Portal Maintenance
8x8 Support

2020-03-13: 8x8 Customer Portal Maintenance

Issue

On 3/13/2020, 6:30 p.m. - 3/14/2020 12:30 a.m. Pacific Time, the Customer Portal (My 8x8) was inaccessible during upgrade maintenance to introduce a redesigned user experience. This impacted access to online case management, billing options, and online ordering for certain customers. See details below.

Applies To

  • Customer Portal / My 8x8
  • 8x8 X Series customers (web cases, billing, online shop)*
  • 8x8 Virtual Office Classic customers (web cases)*
  • 8x8 Virtual Contact Center customers (web cases)*
  • 8x8 ContactNow customers (web cases)

*except customers of wholesale resellers, who do not normally have access to the 8x8 Customer Portal

Status

This maintenance and testing were completed, and the Customer Portal was made available on Saturday, 3/14/20, 12:30 am PDT (7:30 a.m. UTC).

Last Updated

2020-03-14, 8:00 a.m. Pacific Time

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