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2020-03-16: PSTN Audio Bridge Call Quality Issues For 8x8 Video Meetings
8x8 Support

2020-03-16: PSTN Audio Bridge Call Quality Issues For 8x8 Video Meetings

Issue

Due to the rapid increase in volume due to the Covid-19 virus, 8x8 has experienced issues with 8x8 Video Meetings and PSTN dial-ins. Some users dialing into 8x8 Video Meeting bridges via PSTN access phone numbers may experience call quality issues such as garbled audio. Audio connected via 8x8 Video Meetings through the browser, Virtual Office Desktop or Virtual Office Mobile is not affected.

Applies To

  • 8x8 Video Meetings Bridges
  • PSTN phone numbers

Status

This issue is now resolved. 8x8 operations teams implemented a solution that better scales with usage spikes on 3/24/2020. There should no longer be any issues with call quality for PSTN meeting participants. 

Last Updated

2020-03-26, 9:00 a.m. Pacific Time / 4:00 p.m. British Time

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