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2020-03-17: UK Call Connectivity Issues with Telephony Carriers
8x8 Support

2020-03-17: UK Call Connectivity Issues with Telephony Carriers

Issue

Some users in the UK may experience ongoing call delays.

Applies To

  • Call Quality

Status

8x8 is currently monitoring the situation and will provide updates as necessary.

PSTN networks in the UK are under a huge capacity load due to COVID-19; as reported in many national news outlets.

Since the outbreak of Covid-19; 8x8 has observed increasingly high traffic levels and has taken steps to meet this demand. This has also increased demands on both fixed incumbent networks (landlines/connectivity) and mobile telephony providers. In some cases, this has caused degradation of quality over those networks or even caused some calls to not reach 8x8 services for completion.

For BBC News coverage on the situation, click here.

Last Updated

2020-03-31, 4:07 a.m. Pacific Time / 12:07 p.m. British Time