Skip to main content
2020-03-22: Intermittent Inbound Call Completion Issues for Australia and New Zealand Carrier
8x8 Support

2020-03-22: Intermittent Inbound Call Completion Issues for Australia and New Zealand Carrier

Issue

Some users in Australia and New Zealand are intermittently having inbound calls not completing over certain PSTN carriers. Outbound calls are not affected.

Applies To

  • Call Quality
  • Inbound Calls

Status

8x8 has worked with our inbound carriers and have isolated the issues to congestion with terminating carriers that are outside the control of 8x8 and its inbound carriers. We have seen an improvement in completion rates into 8x8's network and will monitor the situation.

Last Updated

2020-03-27, 3:35 p.m. Pacific Time / 10:45 p.m. British Time