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2020-04-02: US Landline Participants Get Busy Signal in 8x8 Video Meetings
8x8 Support

2020-04-02: US Landline Participants Get Busy Signal in 8x8 Video Meetings

Issue

Some users on carriers such as AT&T landline/cell phone (PSTN) for 8x8 Video Meetings may experience busy signals when trying to call into the US Dial-in number (1-408-228-4039). Some carriers such as AT&T are having PSTN capacity issues to the US Dial-in number. This is not an issue inside the 8x8 network that is directly within our control.

Applies To

  • 8x8 Video Meetings
  • Dial-in

Status

This issue is now resolved. Call quality has returned to normal as most PSTN carriers have since added capacity to meet the demand for conferencing services.

Last Updated

2020-05-021, 10:30 a.m. Pacific Time / 6:30 p.m. British Time